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The invoice staed only one package was coming for my order. Everything was checked off as shipped and the package weight on the UPS label was 15 lbs. I weighed the box after they told me they shipped all three parts and it was only 8 lbs.
I had called several days after the box was signed for. I don't have packages shipped to my current address because it is a temporary one, so everything goes to my mother's since that won't be changing anytimme soon. Whenever I get a package, it is usually a few days before I can open it to check. I made the mistake of using a Visa check card (debit card) instead of a credit card. I'm not sure if I have any buyers protection through that.
This is the second time I've had a problem with them. The first time, I ordered left and right floor pans and was assured on the phone that I would not be charged for twice for an "oversized" shipping charge. When the invoice arrived, I had been charged the extra money. When I called, the salesman argued that the policy is to charge for each item. My arguement was that the floor pans were taped together to save time and effort by the person moving the oversized items around. The point of the extra charges are to compensate the company for the trouble of handling bigger parts. However, if they work it out so that they are only handling, in effect, one oversized item, then I should not have to pay twice. He finally gave in and refunded my money for the second floor pan.
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