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I used a combination of a sleeve at the handle and some thick washers at the frame horn. If they told you they'd never heard of such a problem, they must have forgotten the calls I made to them about the exact same issue. I actually ordered another set of the cables because I thought they had to be wrong, and they arrived exactly the same length.
I'm not sure if anybody installs them without some type of monkeying around with spacers and such. You kinda figure a kit like that would just install without any fabrication. Wishful thinking...
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